Appeals Procedure

The following policy sets out the appeals procedure for CN Security Ltd. This procedure covers the process for raising appeals against an academic decision that has been made. Should a learner feel that the proper process has not been followed, or that the academic decision was not made in accordance with the regulations of the programme of learning, then they may appeal to Managing Director via one of the following methods:

Call: 01733 891286

E-mail: info@cnsecurity.co.uk

Write to:

CN Security Ltd
95 Fengate
The Nurseries
Peterborough
PE1 5BA.

The Procedure:

STEP 1

Candidates who are unhappy with any aspects of the Course, or Tests, should then raise the issue with the Designated Member of Staff (Tutor) as soon as possible.

STEP 2

Designated Member of Staff to formulate an Action Plan to resolve the issue.
Note: In the Event of Hardware/Software failure or unscheduled evacuation during a test, the Centre Manager will arrange re-test/s as required.

STEP 3

If the issue is still unresolved, then the candidate is to contact the Centre Manager, in writing, within five (5) working days.

STEP 4

The Centre Manager should liaise directly with the Candidate, to attempt a resolution.
Note: The Centre Manager is to file a written report of this process.

STEP 5

If the issue is unresolved, then the Candidate or Centre Manager may forward the appeal to the relevant Awarding Body.

Examples of areas where an appeal may be raised are as follows:

• If the learner believes that CN Security Ltd has not applied our procedures consistently, or that procedures were not followed properly, consistently and fairly;
• If the learner is not satisfied with the conduct of the assessment and believed it disadvantaged them; and
• If the learner feels that the premises/environment for assessment has disadvantaged them.
  
  

(Should a learner wish to appeal against a decision made after a complaint has been investigated, then please refer to our Complaints Procedure).

When you contact us, please give us your full name, contact details, and include a daytime telephone number along with:

• A full description of your appeal (including the subject matter and dates and times if known);
• Any names of the people you have dealt with so far;
• Copies of any papers or letters to do with the appeal; and
• Any other factors for consideration such as any extenuating circumstances that the learner either did not address at the time or believes that were raised but were not taken into consideration when the decision was made.
  
  

Appeals will be investigated, and a review panel may be formed, in order to reach a decision. We aim to investigate and respond to appeals within Seven (7) Working Days.

This will be the final route of escalation within our company. Therefore, if you remain unhappy after following our own internal appeals procedure, then please contact the Awarding Organisation directly. The Awarding Organisation is Qualifications Network, and their contact details are as follows:

Qualifications Network
First Floor Offices
86 A Lancaster Road
Enfield
Middlesex,
EN2 0BX
Email: centres@qnuk.org
Tel: 020 3795 0559

Should you address your appeal to Qualifications Network, and remain unhappy with the outcome, you may then raise your appeal to the relevant qualification regulator. Either a representative of CN Security Ltd, or Qualifications Network, will be able to offer you guidance on the appropriate qualification regulator in each instance and provide contact details.

If you have any queries about the contents of this policy, please contact the Managing Director directly on 01733 891286 or email: info@cnsecurity.co.uk

Policy reviewed: 01/04/2023

Next review due: 31/03/2024

Responsible officer: Andy Grief